Shipping Policy

At ElkAiva, we coordinate shipping for industrial, private label, and wholesale orders across apparel, home goods, fragrances, and hospitality essentials. Because every project is unique, our logistics approach is tailored to your product type, destination, and delivery preferences.

1. Order Processing & Production Timeline

Shipping does not begin immediately after payment. All orders follow a structured production workflow. Timelines depend on the product type and level of customization:

3–6 weeks
4–8 weeks
5–9 weeks

Production begins after design/sample approval and confirmation of payment terms.

2. Shipping Origin

All final shipments are prepared and dispatched from Idaho, where each order undergoes ElkAiva’s quality checks and packaging standards prior to delivery.

3. Shipping Methods & Cost

Shipping is arranged based on the size and destination of your order:

For samples and small-batch urgent orders
For moderate bulk orders
For high-volume shipments (most cost-effective for large orders)

Shipping costs are quoted separately based on volume, weight, and method. A detailed logistics quote will be provided before dispatch.

4. Customs, Duties & Import Requirements

All international shipments are subject to local import laws and customs processing:

We recommend checking your local import regulations prior to placing an order.

5. Tracking & Delivery

Once shipped, tracking information will be provided via email. Delivery timelines vary by shipping method:

5–7 business days
7–14 business days
3–6 weeks

Delays may occur due to customs, weather, or port congestion. ElkAiva will remain in contact and provide updates throughout the process.

6. Shipping Insurance & Risk

Responsibility for the goods transfers to the buyer once the shipment leaves our facility.

Shipping insurance is optional but strongly recommended, especially for high-value shipments.

7. Address Requirements

All shipments must be sent to a valid business or freight-forwarding address. ElkAiva is not liable for delivery issues caused by incorrect, incomplete, or undeliverable shipping details.

Questions?

For shipping inquiries or to discuss logistics for an upcoming order, please email us. We’re here to support you every step of the way.