Terms of service

These Terms govern your use of the Elkaiva website and any inquiries, proposals, or services initiated through this site. By accessing this website, you agree to these Terms in full.

1. About Elkaiva

Elkaiva is a luxury full-cycle private label manufacturer serving the fashion, home, and hospitality industries. This website serves as a professional portfolio and point of inquiry for prospective and existing clients. Elkaiva does not operate as a retail store and does not sell products directly to consumers through this website.

2. Use of This Website

This website is intended for use by businesses, brands, and professionals seeking private label manufacturing services. By accessing this site, you agree not to use any content, imagery, or information for purposes that are unlawful, competitive, or harmful to Elkaiva or its clients.

You may not reproduce, duplicate, copy, sell, or exploit any portion of this website, its content, or its design without express written permission from Elkaiva.

3. Confidentiality

Confidentiality is a core principle of Elkaiva's business. All communications, inquiries, project details, and client information shared through this website or through direct contact with Elkaiva are treated as strictly confidential.

Elkaiva does not disclose client identities, project specifications, order details, or any proprietary information to third parties. This commitment extends to all stages of engagement, from initial inquiry through production and delivery.

Visitors and prospective clients should be aware that any information shared with Elkaiva through contact forms, email, or other communication channels will be handled with the same level of discretion applied to all client relationships.

4. Intellectual Property

All content on this website, including but not limited to text, images, photography, graphics, logos, page layouts, and design elements, is the property of Elkaiva and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or use of any materials on this website is strictly prohibited. Any violation of these intellectual property rights may result in legal action.

5. Proposals and Agreements

Information presented on this website, including descriptions of services, capabilities, and product categories, is provided for general informational purposes only. It does not constitute a binding offer, contract, or guarantee of service.

All production engagements are governed by individual proposals and agreements executed directly between Elkaiva and the client. Pricing, timelines, specifications, and terms of delivery are confirmed within those agreements and may differ from general information presented on this website.

6. Accuracy of Information

Elkaiva makes every reasonable effort to ensure the information on this website is accurate and current. However, we do not warrant that all content is free from error or omission. Product descriptions, capabilities, and other details are subject to change without notice.

Elkaiva shall not be held liable for any decisions made based solely on information found on this website. All project details should be confirmed directly with Elkaiva before proceeding.

7. Quality and Defect Resolution

Every Elkaiva order passes through Quality Assurance at our US operations before delivery to the client. Elkaiva stands behind the quality of its work.

In the event that a delivered product does not meet the specifications agreed upon in the client's proposal, Elkaiva will work with the client to resolve the matter. Resolution may include correction, replacement, or credit, as determined on a case-by-case basis and governed by the terms of the individual client agreement.

Custom manufactured goods are produced to client-approved specifications and samples. Elkaiva does not accept returns on goods that have been produced in accordance with approved specifications.

8. Third-Party Links

This website may contain links to third-party websites or resources. Elkaiva does not control, endorse, or assume responsibility for the content, privacy practices, or availability of any third-party sites. Use of external links is at your own discretion and risk.

9. Limitation of Liability

To the fullest extent permitted by law, Elkaiva, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or reliance on any information provided herein.

Elkaiva does not guarantee that this website will be available without interruption, or that it will be free from errors, viruses, or other harmful components.

10. Privacy

Elkaiva respects the privacy of all visitors and clients. When you contact us through this website, we may collect your name, email address, phone number, company name, and details related to your inquiry. This information is used solely to respond to your inquiry and to facilitate potential business engagement.

Elkaiva does not sell, rent, or share your personal or business information with third parties. Information collected through this website is stored securely and accessed only by authorized Elkaiva personnel for the purpose of client communication and service delivery.

If you wish to request the deletion of any personal information you have submitted through this website, please contact us at hello@elkaiva.com. We will process your request within a reasonable timeframe.

11. Indemnification

You agree to indemnify and hold harmless Elkaiva, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of this website, your violation of these Terms, or your infringement of any third-party rights.

12. Governing Law

These Terms of Service and any disputes arising from or related to your use of this website shall be governed by and construed in accordance with the laws of the State of Idaho, United States, without regard to conflict of law provisions.

13. Changes to These Terms

Elkaiva reserves the right to update or modify these Terms at any time. Changes will be posted on this page. Your continued use of this website following any changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Questions?

For questions regarding these Terms or any aspect of Elkaiva's services, please contact us at hello@elkaiva.com.

Last updated: February 2026